9x99 Privacy Policy – Your data is safe with us

When you create an account and use our services at 9x99, we collect certain necessary information. Per this Privacy Policy, only data that is strictly required to provide our services is collected.

Information collected at registration:

• Full Name: For account verification and KYC processing.
• Mobile Number: Used for login, OTP verification, and payment processing.
• Date of Birth: For age verification of 18+ users.
• Password: Stored as an encrypted hash – never readable in plain text.
• ID Document Details: National ID or passport details for KYC verification.

Automatically Collected Information:

• IP Address & Device Information: To prevent unauthorized access and fraud.
• Browser & Operating System: To ensure service compatibility.
• Login Time & Location: For account security purposes.
• Session Data: To improve your platform experience.

9x99 uses collected data only for defined purposes. Your personal information is never used for unrelated or unauthorized activities.

We use your information to deliver a better betting experience – such as match notifications for your favourite sports or relevant bonus offers. You can unsubscribe from marketing messages at any time.

9x99 does not retain your data beyond what is necessary. Retention periods depend on the type of information and applicable legal requirements.

• Active Account Information: Retained for as long as the account remains active.
• Closed Account Data: Retained for up to 5 years after account closure for legal and regulatory requirements.
• Transaction Records: A minimum retention period of 5 years is mandatory under anti-money laundering laws.
• KYC Documents: Up to 5 years after account closure.
• Log Files & Session Data: Up to 12 months.
• Marketing Consent Records: 3 years after consent is withdrawn.

9x99 never sells your personal data or shares it with advertisers. However, limited information may be shared in specific circumstances required to operate our services:

• Payment Provider: Only the information necessary to process transactions via Mobile Banking, Nagad, and Rocket.
• Identity Verification Service: Licensed third-party providers used to complete KYC verification.
• Legal Authorities: Upon a valid court order or lawful request from a regulatory authority.
• Anti-Fraud Organizations: In partnership with industry networks to prevent money laundering and online fraud.

We have strict data protection agreements in place with all third parties. They are not permitted to use your information beyond our specified instructions.

9x99 uses cookies – small text files stored in your browser that help improve your experience on the site.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remembers your preferred language, theme, and settings. Can be disabled, though some features may not work as expected.
• Analytics Cookies: Collects statistical data on which sections of the site are most visited. All data is fully anonymized.
• Marketing Cookies: Activated only with your consent; used to display relevant advertisements.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality.

9x99 believes every user should have full control over their own data. Under international data protection principles, you have the following rights:

9x99 is strictly for users aged 18 and above. In line with this Privacy Policy, we never knowingly collect data from minors.

• Date of birth verification is mandatory at the time of registration.
• Additional age verification documents may be requested in suspicious cases.
• If we become aware that data from a minor has been collected, it is deleted immediately and the account is closed.
• We recommend using parental control software to prevent children in your household from accessing the platform.

9x99 protects your data using the highest industry standards, with multiple layers of security controls active at every level.

• 256-bit SSL/TLS Encryption: Every data transmission is fully encrypted.
• Two-Factor Authentication (2FA): OTP verification is required at login.
• Data Encryption at Rest: Stored data is kept in encrypted form.
• Penetration Testing: Regular third-party security audits are conducted.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Access Controls: Only authorized personnel have access to data, and only to the extent necessary.
• Real-Time Monitoring: Unusual logins or transactions are flagged automatically.

9x99 may update this Privacy Policy in part or in full when necessary. Any changes will follow the process outlined below:

• The last updated date at the top of this page will be revised accordingly.
• For significant changes, an SMS notification will be sent to your registered mobile number.
• A pop-up notice will be displayed when you log in to the app or website.
• If you do not agree with the updated policy, you will have the option to close your account.

Continued use of 9x99 after any changes takes effect constitutes your acceptance of the updated Privacy Policy. Please revisit this page regularly.

For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection team directly.

• Live Chat: Click the chat button at the bottom right of the website – average response time is 2 minutes.
• Email: [email protected] – responses within 48 hours.
• Complaint Resolution Time: Standard requests are handled within 7 business days; complex matters within 30 days.