9x99 Terms and Conditions – Complete Guide

Welcome to 9x99. These Terms & Conditions form a legally binding agreement between you and 9x99. By browsing the 9x99 website, creating an account, or using any game or betting service, you are deemed to have fully accepted these Terms & Conditions.

These Terms & Conditions apply to all users — from new members to VIP members, the same rules apply to everyone. 9x99 reserves the right to update these terms at any time, and any changes will be notified on the website.

9x99 is an online betting and casino platform operating under an international gaming license. We offer betting on cricket, football, and 30+ other sports, along with Live Casino, slots, and a wide range of other gaming options — all built with Bangladeshi users in mind.

To register an account with 9x99, the following requirements must be met:

• Age Limit: Applicants must be at least 18 years of age. Account registration is strictly prohibited for anyone under 18.
• One Account Only: Only one account is permitted per person, household, or device. If multiple accounts are found, all may be closed and balances forfeited.
• Accurate Information: You must provide your correct name, phone number, and date of birth at registration. Inaccurate details will cause verification to fail and withdrawals to be blocked.
• Geo-Restrictions: Citizens of countries where online gaming is legally prohibited may not register an account on 9x99.
• Password Security: Keep your password strictly confidential. 9x99 accepts no liability if you share your password with anyone else.

After registration, 9x99 may request additional documents for identity verification at any time. Failure to cooperate with this process may result in a temporary account suspension.

Depositing on 9x99 is simple and secure. We currently support instant deposits via Mobile Banking, Nagad, and Rocket.

• Minimum Deposit: BDT 200 (two hundred taka).
• Maximum Deposit: Maximum BDT 50,000 per single transaction and BDT 100,000 per day.
• Deposit Fees: 9x99 does not charge any fees on deposits. However, your mobile banking provider's own transaction fees may apply.
• Third-Party Payments: Deposits from a mobile number registered in someone else's name are not permitted. You must deposit from a number registered in your own name.
• If a deposit fails: If a payment has been deducted but not credited to your account, please wait 3–6 hours. If the issue persists, contact us via live chat.

9x99 does not accept funds from illegal or suspicious sources. We comply with all international regulations to prevent money laundering.

9x99 offers one of the fastest withdrawal processes of any platform in Bangladesh. The following rules must be followed:

• Minimum Withdrawal: BDT 500 (five hundred taka).
• Maximum Withdrawal: Daily maximum of BDT 2,00,000.
• Processing Time: Typically 15–60 minutes; up to 4 hours during peak times.
• KYC Verification: Identity verification is mandatory before your first withdrawal.
• By the same method: Withdrawals must be made using the same method used for the original deposit.
• Bonus Balance: Bonus funds cannot be withdrawn until the wagering requirement has been completed.

If a suspicious transaction is detected, 9x99 may place a withdrawal request on hold for up to 72 hours while an investigation is conducted. Once the investigation is complete and everything checks out, the withdrawal will be processed.

The 9x99 bonus program is designed specifically for bettors in Bangladesh. Each bonus has its own terms that must be read before claiming.

• Welcome Bonus: 100% bonus on your first deposit, up to BDT 10,000. Wagering requirement ×20.
• Free Bet: Free bet winnings cannot be withdrawn directly; a minimum wager of ×1 must be completed first.
• Cashback Bonus: Weekly cashback is credited every Monday. Wagering requirement is x15.
• Reload Bonus: Up to 50% bonus on your 2nd and 3rd deposits. See the Promotions page for full terms.
• Bonus Validity: All bonus credits must be used within 30 days, or they will expire.
• Bonus Abuse: Claiming the same bonus multiple times or attempting to exploit the system will result in account closure.

9x99 reserves the right to modify or cancel any bonus offer at any time. Check the promotions page regularly for the latest updates.

The 9x99 betting section offers Sports Betting, live betting, and virtual sports. The following rules apply to all bet types:

• Minimum Bet: Minimum BDT 50 per bet.
• Maximum Bet Limit: Varies by game and market; the limit for each bet is clearly displayed.
• Bet Cancellation: Bets can be cancelled within a set time before the match starts. Live bets are generally non-cancellable.
• Cash Out: Cash out is available on selected markets during a live match. Cash-out requests may fail if the server is under high load.
• If a match is cancelled: If a match is cancelled, all bets on that match will be voided and stakes returned.
• Incorrect Odds: If incorrect odds are displayed due to a technical error, 9x99 reserves the right to void the affected bets.

If match-fixing or abnormal results are suspected in a sporting event, 9x99 may withhold all payments for that event until the official result is confirmed.

9x99 maintains strict security measures to protect users and ensure the integrity of the platform.

• KYC Verification: A scanned copy of your national ID or passport along with a selfie must be uploaded.
• Address Verification: Proof of address may also be required for large withdrawal amounts.
• SSL Security: All data is secured with 256-bit SSL encryption.
• Two-Factor Verification: Enabling 2FA on your login is strongly encouraged.
• Fraud Detection: Our automated system monitors suspicious transactions 24/7.

9x99 reserves the right to report to the relevant authorities and immediately close any account found to be involved in money laundering, fraud, or any other illegal activity.

9x99 believes gaming should be entertainment, not an addiction. We encourage all users to play responsibly and are here to provide support whenever needed.

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Use the self-exclusion option to temporarily block your access to the platform for a set period.
• Reality Check: If you play for an extended period, the platform will automatically send you a reminder.
• Account Break: Accounts can be temporarily suspended for anywhere between 24 hours and 6 months.
• Minor Protection: Use parental controls to prevent children or teenagers in your household from accessing the platform.

9x99 reserves the right to suspend or permanently close an account without prior notice for any of the following reasons:

• Violation of any provision of these Terms & Conditions.
• Operating multiple accounts or abusing bonuses.
• Use of a forged ID or false information.
• Involvement in money laundering or fraudulent activity.
• Use of betting software, bots, or automation tools.
• By order of a court or regulatory authority.

Users may also request account closure at any time. In such cases, any valid balance will be returned, but bonus balances with incomplete wagering will be forfeited.

In the event of a complaint or dispute, 9x99 resolves it through the following steps:

• Step 1: Contact our support team via live chat or email. Most issues are resolved within 24 hours.
• Step 2: If unresolved, submit a detailed complaint to the management team for escalation. A response will be provided within 72 hours.
• Step 3: If the issue remains unresolved through all other channels, a complaint can be submitted to the licensing authority.

Complaints must be submitted within 30 days of the incident. Complaints filed after this period may not be accepted.

9x99 accepts no liability for the following:

• If a bet or game session is lost due to an internet disconnection.
• If a deposit is delayed due to a technical issue with a third-party payment gateway.
• If someone else accesses your account using your password.
• Force majeure events — such as natural disasters, cyberattacks, or government restrictions.
• Personal or family difficulties arising from financial losses due to gaming.

9x99 may update these Terms & Conditions in part or in full at any time. Any changes will be notified on the website, and the update date will be shown at the top of this page.

Continued use of the platform after any changes have been made will be taken as your acceptance of the updated terms. Please visit this page regularly.

If any provision of these Terms & Conditions is found invalid or unenforceable by a court or regulatory authority, the remaining provisions shall remain in full effect. In the event of any conflict between the English and Bengali versions, the English version shall prevail.